On Hold Messaging Systems

There are two major components of a successful on hold marketing strategy. For starters, the messaging certainly has to be effective, providing callers with information that compels them to stay on the line as they wait on hold. However, the most engaging on hold messaging system in the world won’t be effective if the caller can’t hear it clearly.

That’s why the second component of an on hold marketing strategy is the right choice from several on hold messaging systems. Not only do some businesses need a player for their on hold messages, they’ll need the right player to ensure high audio quality, which ultimately helps the message better resonate with the caller. Selecting the right on hold messaging system can also make it easier to make content changes.

With over 25 years in the business, On Hold Marketing has been able to determine not only the best overall audio solutions, but also which system works best for each client. We understand that companies are different and their needs vary depending on a number of factors. We take your industry, the size of your company and the nature of your on hold marketing campaign, among many other important pieces of information, into account to ensure we provide the best possible on hold messaging system to fit your needs.

There are three major player technologies, and the differences between the players can help determine which one is best for your needs. They are:

Messager USB

Messanger USB  Messanger USB - Front and Back View

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This system is easy to manage because new program files can be sent via email. It’s great for small businesses with both single and multiple locations that plan to update their on hold messaging up to four times each year. This is the easiest system to install to music-ready phone systems. The user has total control over volume levels and which programs are being played.

TELink 700an

remote download on hold messaging systemon hold audio
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This system uses a standard analog telephone lines for uploading fresh content. If you are planning to update your on hold messaging frequently, this system is for you, as it is a perfect fit for companies that plan to update more than four times per year. Larger companies can benefit from this system, as it is a great solution for organizations with multiple facilities.

Premier Hybrid 7500

remote download on hold messaging system
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Like the Nel-tech 700, this system is perfect for larger companies with multiple facilities that plan to frequently update their messaging. Fresh content is downloaded direct from the studio via internet connection when it receives a request from the digital Remote player.

 

 


 

 

 

It’s important to know that the best solution doesn’t always require the installation of new equipment. If an organization has a telephone system that can receive loaded audio files, we can support this arrangement. However, this depends on a number of factors and we identify them to determine the best solution for your company.

Ultimately, we understand that changes within your organization may require you to adjust your on hold marketing strategy. No worries, when it comes to On Hold messaging systems, we’ll always have the right choice for you.