About Us


Since our inception in 1989, On Hold Marketing has grown from a regional studio to a national provider of music and messaging for On Hold and In Store marketing. Being small helps us stay nimble and responsive. Our customers eventually get to know all of us on a first name basis, and during business hours your call will be answered by one of us…yes, a real live person.

Over the last 30 years, we’ve produced over 20,000 custom on hold marketing programs to keep our customer’s marketing strong. We’ve been rewarded with 96% repeat business. That’s your assurance you’ll be happy.

people that write HVAC scripts
Why On Hold Marketing?

We Have the Expertise and Experience

  • We’re HOLDI award winners for creativity and production quality
  • We’re members of the On Hold Messaging Association, ASA, HARDI, and other industry associations

We Understand the Technology

  • We have experience with on-premise telephone systems
  • We routinely work with hosted VoIP telephony, so we can answer your questions

We Do All the Work

  • We write the professional-level scripts for your on hold messaging
  • You can choose from an array of professional voice actors to choose the voice that best suits your needs
  • We provide catchy, engaging, properly-licensed music
  • Our production quality is second to none, thanks to our no-maintenance equipment

Expect More From Us

  • We offer professional voice talents on every production
  • You can choose from an array of flexible subscription plans
  • You get regular updates to your messaging
  • Soundtrack-quality audio
President On Hold Marketing

Rich Moncure - President

Prior to On Hold Marketing, Rich spent 20 years in telecommunications working for such giants as Williams Communications, Nextira One, Bell Atlantic, and Nortel Networks. Therefore, he naturally knows telephone systems and their capabilities and limitations.

Additionally, Rich is an accomplished musician, composer, and arranger. Rich traveled the United States for 6 years, touring with several music groups and still performs regularly with KOS in Richmond.

E-mail Rich

Brian Illes, On Hold Marketing

Brian Illes Vice - President/Operations

Brian Illes joined On Hold Marketing after a 20-year career as radio station program director and on-air personality in markets in the eastern United States. Not only skilled as a writer, producer, and voice talent for On Hold Marketing, Brian is a true wizard at overseeing our studio production and tending to Customer Service.

Brian also has wide-range knowledge of auto attendant, IVR, and prompt systems. He works closely with On Hold Marketing customers to make these systems easy to use and customer-friendly.

E-mail Brian

Allen Brown Vice - President/Special Projects & Production

After just 5 minutes with Allen Brown you’ll know: here is 100% talent, 300% nice guy. Like the rest of our staff, Allen comes to On Hold Marketing because of his diversified talents and wealth of creative experience. He trained at the prestigious Berklee College of Music in Boston, and after enjoying a successful career as a touring musician, he’s spent time in a telecommunications environment giving support to customers nationwide.

In continuing his musical endeavors, Allen arranges and performs before thousands every year as vocalist, pianist, and trumpet player for KOS, a well known 11-piece performing group in Virginia. He has also created several production pieces for Theatre IV of Virginia and is often cast in leading dramatic roles in the outstanding productions presented at Richmond’s West End Assembly of God.

Allen Brown…just another reason that when it comes to better, more creative audio branding, On Hold Marketing is “playing your song.”

E-mail Allen 

Karen Collier - Business Administrator

For over two decades, Karen Collier has been helping business offices across Central Virginia run more efficiently, and help those businesses serve their clients more effectively. From Fortune 500 companies to Mom and Pop operations, Karen has helped improve the operations at each stop on her professional journey.

In April 2015, On Hold Marketing hit the Business Administrator Lottery Jackpot when Karen joined our team following the retirement of Barbara Gardner. Karen’s the perfect fit on our team, with the skills to keep the four boys in line as well as to work with our clients to answer any question or come up with a creative solution to any billing or payment issue.

E-Mail Karen


Heating, Airconditioning & Refrigeration Distributors International is a trade organization dedicated to advancing the science of wholesale distribution in the HVACR industry.

The American Supply Association is the national organization serving wholesale-distributors and manufacturers of Plumbing, Heating, Cooling and Piping products (PHCP) and Industrial Pipe, Valves and Fittings (PVF).

Proudly serving Baltimore MD, Raleigh NC, Chicago IL, Virginia Beach VA, Washington DC all other major cities.