Author: ohmadmin

Call Quality Codec

April 9, 2021

by Rich Moncure It has always baffled me how a fairly seasoned industry like the cellular phone industry could offer such poor on hold audio quality over nearly 4 decades. The frustrating aspect has been that the technology is readily available to heal the wounds. And while I remain amazed at the reality that we can communicate around the world with these wonderful devices, I can’t help but wonder why it is taking so long to mature in the area of basic tone quality. The good news is that the major...

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Music

March 30, 2021

Messages On Hold and the music playing in the background involves important choices. Your studio contact will likely handle this for you, but it's good to know what's involved. Have you ever called a business and get put on hold only to have your ears nearly explode from the noise you had to experience? Or nearly fall asleep from the “elevator music” typical on many phone systems. Choosing the right messages on hold music for your clientele is critical to the image and brand you wish to convey for your business...

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On Hold Provider

March 22, 2021

A recent caller wanted to know why they should choose On Hold Marketing as their "message on hold". My natural response was because “we provide a better product and a better service.” Of course that’s easy for me to say because I truly believe that we do. But if you’re shopping around, you need a more objective point of view. Questions For Choosing The Right Message On Hold Studio For You! 1. "How long have you been in business?" You want to invest your time and money with someone who’s experienced in our...

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Price

March 19, 2021

Shopping for Messaging On Hold? One of the first questions we hear is "What's the price?" Yes, naturally, there’s a price for what we do…from $39-249 per month for a single site depending on the plan…(much less for additional sites). As you compare on hold providers, consider this. While you're researching potential studios, consider that asking 3 different messaging on hold providers for a price is like asking 3 auto dealerships for a price on a car. Cars are different…just like messaging on hold providers are different. They can be low...

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Customer Service, Script Writing, Writing

February 18, 2021

A couple of times in the past few weeks, we've received surprised reaction from existing clients when we’ve been talking with them about updating their program and have told them that “We'll do the writing for your on hold scripts, just point us in the direction of where to get the information.” In today’s self-service world, many on hold providers make you “do it yourself.” But at On Hold Marketing, we offer a total turnkey service. That service starts with the process of gathering information for your script, and doing...

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On Hold Messaging

October 26, 2020

by Rich Moncure I’m sure I will sound old and salty with this blog, but allow me to back up my TITLE statement.  At this very moment, I am on hold with my carrier due to my T-1 service being down that provides Internet and carries some of our voice traffic.  My “on premises” phone system is a reliable "analog phone lines" system, installed in 2005.  It has never failed.  It is fed by two carriers. One of the carriers delivers T-1 to us, with several channels of that T-1 providing voice...

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