You’ve probably called a business only to be put on hold, where you heard not music or an engaging message, but dead air. It’s unnerving! You might wonder if you’ve been disconnected, or if you even reached the right number. You certainly don’t think that the company you’ve called cares about you, your health, the health of your loved ones or pets, or that they even want your business.
That last thing you want is for your callers to feel that way— and neither do we.