on hold veterinary messages and music
Posted on: February 2, 2017, under On Hold Messaging, Veterinary

How Do Paws On Hold Messages Work For My Veterinary Office?

Veterinary practices enjoy a benefit that not many other businesses or industries can claim. Callers to your office, as a concerned and loving pet owner, are already pre-disposed to avail themselves to your services and the veterinary products you provide. While they may have some knowledge of the topic they’re already calling about, the time Read the full article…

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Posted on: January 18, 2017, under On Hold Messaging, Telephone Systems

How To Add Avaya IP Office Music On Hold

Avaya’s IP Office offering comes in a variety of flavors.  This short blog is intended to help Avaya users better understand their options when it comes to deploying Avaya IP Office music on hold with messaging on their system or systems. The Basics of Adding Music On Hold with Messaging Music on hold with messaging Read the full article…

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dental office on hold
Posted on: January 16, 2017, under Dental On Hold Messages, On Hold Messaging

How Do Smiles On Hold Messages Work For My Dental Office?

Imagine this, it’s Monday morning.  Dental patients on hold have been waiting all weekend, some with real tooth pain, to call your office to make an appointment.  They’re impatient and fearful that they won’t get relief soon….and you’re getting more calls than you can possibly answer. This happens to dental practices every Monday morning in Read the full article…

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Posted on: December 8, 2016, under On Hold Marketing, On Hold Messaging

Advertising In More Than One Place At A Time…It’s a Virtual Thing

Scotty, beam me up…                                    …and over there…and yes over there too! In the spirit of getting more done, isn’t this everyone’s dream?  Not just to be “beamed”…or have your message beamed to prospects instantly, but to have it “beamed” to multiple prospects at once? Absolutely, it’s what communications is all about…having your message represented Read the full article…

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On Hold Messages for Patients.
Posted on: June 29, 2016, under Medical, On Hold Best Practices, On Hold Messaging, Telephone Etiquette

On Hold Messaging Strategies for Physicians and Dentists

Doctors and dentists can provide a high-quality patient experience just from using an on hold messaging system, instead of investing in a system that may not apply to their services. 

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Posted on: May 6, 2016, under Customer Service, On Hold Best Practices, On Hold Marketing

Do’s & Don’t in Call Handling… How Call Handling Loses Business

by Rich Moncure My inspiration to create this article is based on a series of experiences I recently had over a short 2 day period as I made telephone calls to several businesses.  It is important to describe the nature and purpose of my phone calls to these businesses.  The calls were a combination of: Read the full article…

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Posted on: April 7, 2016, under Customer Service, Medical, On Hold Messaging

Las Vegas hospital’s on hold messaging saves a life

In at least one hospital’s case, its on hold messaging meant so much more to one caller: it saved his life.

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Posted on: March 20, 2016, under On Hold Marketing

Going ‘back to basics’ for strong marketing

Keeping it simple when it comes to on hold messaging might help you effectively reach out to the most people.

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Posted on: February 27, 2016, under On Hold Marketing

How marketing to the right audience will help identify the ‘voice’ of your business

If your on hold message doesn’t resonate with your callers, your message may simply not be heard. Not meaning they won’t hear it, they won’t like it!

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Posted on: January 28, 2016, under Customer Service, On Hold Messaging

The number one rule of customer service: Solve problems quickly

Companies that implement effective on hold messages can answer questions and solve problems while customers wait on hold, which at the very least reduces the amount of work required by the live representative.

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