Blog

Customer Service, Script Writing, Writing

February 18, 2021

A couple of times in the past few weeks, we've received surprised reaction from existing clients when we’ve been talking with them about updating their program and have told them that “We'll do the writing for your on hold scripts, just point us in the direction of where to get the information.” In today’s self-service world, many on hold providers make you “do it yourself.” But at On Hold Marketing, we offer a total turnkey service. That service starts with the process of gathering information for your script, and doing...

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Customer Service

October 28, 2020

In an increasingly digital age, many companies have turned toward social media as a means to reach out to customers, both current and prospective ones. While it is easy to jump on the bandwagon, it might not always be the best solution for target marketing. A contribution piece in Entrepreneur Magazine highlighted certain factors for organizations to consider before jumping full force into social media marketing. For example, what will your customers respond to? "It starts with knowing what your brand is about and how your customers live their lives - a marketing...

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On Hold Messaging

October 26, 2020

by Rich Moncure I’m sure I will sound old and salty with this blog, but allow me to back up my TITLE statement.  At this very moment, I am on hold with my carrier due to my T-1 service being down that provides Internet and carries some of our voice traffic.  My “on premises” phone system is a reliable "analog phone lines" system, installed in 2005.  It has never failed.  It is fed by two carriers. One of the carriers delivers T-1 to us, with several channels of that T-1 providing voice...

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On Hold Marketing

October 23, 2020

Brand and image management is an essential component of any organization. Everything attached to a business - from the content of its marketing messages to the color of its office window shades, represent what the company is all about. When prospective customers call an organization, everything they hear will automatically be associated with that business' values and mission. Constructing an on hold marketing message that puts the company in a positive light is certainly important. Each and every word spoken through the hold messaging should be chosen carefully and used to represent...

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Hosted IP, voip

September 9, 2020

Whether you’re considering an upgrade to your existing phone system or getting a completely new system, you’ll want to get in on the “we’re getting a new phone system” meeting early. Here’s why. A new telephone system could drastically change how your On Hold messages are heard by your callers. In some cases, the new telephone system may simply not provide On Hold Messaging the way you’re accustomed. It all depends on the details and features of the new system. Don’t wait until the new system is installed to find...

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