Medical

It’s Monday morning and by 8:30 a.m., the phone lines are lit up at most medical offices.  The weekend’s ailments, sniffles, and injuries require an appointment to see the doctor. Maybe 100 patients will call before noon.  The problem is, the medical offices are staffed with one or two people to manage the call volume.  Hopefully, the practice manager has installed basic call center software on the phone system.  The call center software should be designed to queue up callers in the order they were received, instruct them to be...

By the time a phone call is placed to an Orthopedic practice, or other practice that deals with spinal injuries, it’s pretty likely a serious injury has occurred…or at least…the caller or someone close to the caller is experiencing some amount of pain due to an injury or accident. Chances are they’ve already dealt with a primary care practice and possibly several layers of bureaucracy related to insurance, referrals, imaging studies and possibly a whole lot more. So when they reach your office, you want to make sure they have...