April 6, 2021
On Hold content that keep callers from hanging up are written by studio writers...
March 5, 2021
We're often asked "Why do I need a on hold messaging program for my business?" We're glad to have the question asked because the phrase "on hold messaging" is not self explanatory. The phrase "on hold messaging" refers to an audio program that features pleasant music and custom designed scripts or "messages" that are professionally voiced. The music and voiced messages are strategically mixed to create an engaging listening experience for the purpose of focusing the callers attention away from the wait time. The answer, and the solution, to the question of...
May 10, 2020
A customized On Hold Marketing program is, in reality, your best and most reliable employee. It shows up for work every single day (actually, it never goes home), it never has a bad hair day, or a bad attitude, It never skips work to go fishing, play golf or go Christmas shopping. It's there from open to close, and if you're open every day, it works seven days a week. And not only that, a customized On Hold Marketing program is your most cost-effective marketing tool, especially in a slower...
July 2, 2019
Smart senior care communities have a plan to use hold time not only toward their own advantage, but also the caller’s. Having a few moments of one-on-one time to enhance your professional image with a decision maker or influencer is a rare opportunity. The right on hold messaging is the right communication tool to tell callers your story. What design elements of On Hold Messaging create the right image? The right combination of message content, choice of voices and music will give the caller the right impression, one of a community...
June 29, 2016
Doctors and dentists can provide a high-quality patient experience just from using an on hold messaging system, instead of investing in a system that may not apply to their services. ...
May 6, 2016
My inspiration to create this article on "best practices for call handling" is based on a series of experiences I recently had over a short 2 day period as I made telephone calls to several businesses. It is important to describe the nature and purpose of my phone calls to these businesses. The calls were a combination of: 1. Sales calls. So maybe you don’t want these calls anyway? A salesperson is also a business professional that is impressionable. And many of their products are critical to the operation of the...