On Hold Messages for Business That Truly Deliver


Ensure the best results for your company and your callers when you put someone on hold.

On Hold Marketing’s custom on hold messages are affordable and professional.

Our messages are voiced and produced by experienced pros using a script you approve.

Your business’s on hold message is an opportunity to:

  • Enhance Your Professional Image and Best 1st Impression
  • Cross Sell Products and Services
  •  Introduce New Product Categories and Services
  •  Decrease Caller Frustration About the Wait Time
  •  Promote Community Involvement and Social Media

Our goal is to ensure each message represents the VERY BEST your company has to offer.

We Handle Everything

Our on hold messages for business are written, voiced, mixed with music, and produced by experienced professionals to deliver high-quality audio featuring memorable messages.

We listen to You

We work with you on an outline of the topics you want to feature in your custom on hold messages. We then use our experience to craft messaging that resonates with your buying personas and entices your callers to stay on the line.


We Write for You

Our professionals write a script of your messages. This is based on:
– The topics you want to feature
– Your caller profile
– Your current marketing strategies
– The contents of your website and other marketing materials

We Produce for You!

Our audio engineers produce your finished program. We have a great selection of professional voice artists and use soundtrack-quality music that fits your target market to ensure that your On Hold Marketing messages will resonate with your callers.




Ready to fulfill your business potential and pounce on a prime marketing opportunity?

Call us at (800) 342-0098.

We also have a Contact Us form right here on our site for you to fill out and submit.

More Affordable, Better Messages

Your custom on hold program will be up to 8 messages, each approximately 20 seconds long. There is:

  • No equipment to buy
  • No long-term contract
  • No start-up or initiation fees

Pricing & Plan Information

On Hold Messages for Specialized Industries

In our 25 years of experience, we have worked with companies large and small. What we have found is that certain industries have specific information to convey when they put a caller on hold. We have worked extensively with these types of businesses:

Healthcare Practices

Senior Care Communities

Dental Offices



Why Custom On Hold Messages?

  • Callers get better exposure to information about your business’s products or services
  • Fewer hang-ups from exasperated callers because their wait feels shorter
  • Better informed callers buy more, return more, and refer more
  • Better customer satisfaction

Each program includes up to 8 custom on hold messages, and engages, as well as entertains, your callers to keep them on the line – and to help you take advantage of this marketing opportunity.

We’ve found that 8 unique messages is an ideal program length for most customers because it’s long enough to be heard for many hold events, without seeming repetitive. Our experienced professionals will work with you from script through implementation of your messages.

Call us at (800) 342-0098 for detailed pricing and more information.

“The Team from OnHold Marketing is always courteous and professional. They go above and beyond in not only advising on hold message strategies, but in creating them as well. The clear and concise recordings are bar-none! My best to the team!”

Pati Maguy - Marketing Admin Coordinator
IC Federal Credit Union, MA

“Brian was able to provide excellent and professional service, quickly and efficiently. Well-run business delivers great service.”

Carson Barnes – VP/Operations
Family First Home Care, FL

What a great team of people! No matter the reason for my interaction with them (be it for producing my on hold message or a quick question) the people at On Hold Marketing are professional and kind every time! Brian is great at giving me a heads up when it's time to start creating my newest message...and he even includes suggestions from past messages. Besides having terrific customer service, On Hold Marketing produces a professional message every single time...and they're quick at it too! I highly recommend them!

Director of Marketing

Corinthian Wellness Spa, TX

The service provided at On Hold Marketing is amazing. I would highly recommend them.

Lindsay Eakin - Services Marketing Manager

Experity, VA

Have you called Kiln Creek Golf Club and Resort and given the front desk a compliment on our answering service? Well, thanks to this talented company our customers are no longer waiting in silence or hearing robotic prompts and commands! We love that we can personalize our hold music and information for all seasons and at any time. The system is easy to use and they follow up with us to remind of the season change! This is the company to use for your On Hold Marketing needs!
Call the resort to book your tee time or hotel stay and listen to the quality of their service!

Ivey Hawkins

Kiln Creek Golf Club and Resort, VA

“Your organization is one of the best I have ever dealt with. You are on the ball and proactive, which is very helpful for a guy like me trying to wear too many hats at once.”

Chris Groome, VP Safety and Service
Groome Transportation, Inc.

“Innovative ideas from SalesMaker On-Hold help us stretch the power of on-hold advertising.”

Hart & Cooley, Inc, MI

After researching the million dollar voice sales approach, I contacted our phone system provider in an attempt to reach our clientele in the same fashion using on hold time to our advantage. We were immediately referred to On Hold Marketing and we are so impressed and pleased with the results! On Hold Marketing is not only music to our ears, but the entire staff is prompt, efficient, patient, experienced, professional and the services are inexpensive! I love being assigned a project where satisfaction of both owners is achieved quickly and unanimously. I can't rave enough!

Debbie Simmons – Comptroller

Landen Corporation, VA

"On Hold Marketing delivers a quality product for a nominal investment. It’s a great way to reinforce our marketing efforts. This is the second organization for which I’ve used On Hold Marketing to launch such a service. I recommend OHM highly.”

James M. Goss
CentraState Healthcare System, NJ

Although most people hate being placed "on hold" when they call an office, we have found that the professional "Smiles on Hold" messages by On Hold Marketing provide a great service for our office and for our patients.  We are able to tell callers about our office and our services, as well as the latest advances in dentistry.  The messages are professionally recorded and provide a nice mix of music and information, which are a welcome change from the annoying music or messages most offices offer.  During the sixteen years Marks Family Dentistry has worked with On Hold Marketing they have been very responsive to our questions and editing of our script.  We have had a very positive experience and believe our messages make the few moments on hold more enjoyable to our patients.

Drs. Norman J. Marks, DDS S. Aaron Marks, DDS  Brandon S. Marks, DDS
Marks Family Dentistry, VA

“We thoroughly enjoy working with On Hold Marketing. They are fast, efficient, and very professional. We recently switched to a new phone system and the transition from a tape to a .wav file took place without a hitch! Thanks for all you do On Hold Marketing.”

Felicia Guilbe - Marketing Specialist
Argent Credit Union, VA

“Our On Hold Marketing program paid for itself soon after we started with you. We have added several new customers who asked about the additional services mentioned in our On Hold Marketing program. We easily recovered the low cost of our On Hold Marketing program soon after it was installed. There is not a month that goes by that I don’t sell some of my other services derived solely from my On Hold Marketing program.”

Harry Garmon
The Bookkeeping Department, VA

“As a result of our On Hold Marketing programs, there’s an increased awareness of our various products and services amongst our callers and current customers. They’re now hearing about things they just didn’t know about us previously, and we’re getting more inquiries about many of the products and services we sell. You guys and gals are great! You do a great job for us.”

Debbie McClellan
RPM Wood Finishes Group, NC

“Saxon Shoes has had the privilege to work with On Hold Marketing for over three years. The service and flexibility they offer is outstanding. I love the fact that they notify us when it is time to remake our On Hold messages. That is one less thing that I have to remember. Thanks for the quality of service and outstanding marketing you provide.”

Susan Adolf
Saxon Shoes, VA

Brian and the gang have taken great care of us at Party Perfect! Our new on-hold message is exactly what we wanted! We highly recommend them for your marketing needs!

Angela Simpson – Sales Manager

Party Perfect, VA

“On Hold Marketing was just what we needed, when we needed it. As part of a large multi-specialty medical group, it was the perfect way to increase awareness to our patient base as to the services we offer; our specialists, and our ancillary capability. I particularly like that it is managed locally by folks that I have known for some time. The experience was seamless and all my needs were met at a very low cost as compared to other marketing opportunities. The level of professionalism in my offices is heightened by this service. I can’t say enough good things about OHM.”

Cathy Brown, Administrator
Midlothian Family Practice Division, Virginia Physicians, Inc., VA

Fabulous - Thanks for all your work on this project - everyone is thrilled with the new message and love the voices!

I must say your advertisement of "we do 90% of the work, client does 10%" is very true - though my 10% didn't seem like work it was so easy!  Even the installation I feared because of my deficient skills with electronic devices - you talked me through it and it was like a walk in the park - easy and enjoyable!   We look forward to a LONG relationship with your company for all our future needs!  Thanks again for a superb job!

Donn Huebner - Dundee Animal Hospital

“Goodin Company is happy to be working with On Hold Marketing. We found that working with On Hold Marketing made this decision easy. We just give them the basic outline of what we want on the on hold messages and they use their experience to create a message that calls the customers to action. They even make the loading and reloading of messages very easy. We are constantly getting inquiries that reference the message they heard while on hold. This works great.”

Eric Streed
Goodin Company, MN

“We have been very pleased with every aspect of your work.”

Harry McGill – President
McGill Hose & Coupling, Inc., MA

“On Hold Marketing is the best ad money we’ve ever spent!”

Wes Swope
First Tee,

On Hold Marketing provides a valuable service and creates a great product...all with very little work on my part. They make this part of my job easy...outstanding team to work with!

Kathleen Mojica - Vice President-Correspondent Services Manager

Community Bankers Bank, VA

“Your On Hold message programs are really great, but what I like most is that you’re very responsive to our needs. Whenever we call, you always get back to us quickly. We really appreciate your timely responses to our needs.”

Brian Peterson
Ebco Print and Promotions, CA 

“On Hold Marketing has helped our Customer Service division promote a professional image to the community that Bon Secours serves and supports.”

Kathy White
Bon Secours Richmond Health System

“These commercials sound GREAT!…very excited about this – thank you!”

Carolyn Douglas – President

Top notch quality, service and turnaround times! We have worked with On Hold Marketing for years and highly recommend their services!

Victoria Revell - Marketing Specialists

Whitley’s Peanut Factory, VA

“The professionals at On Hold Marketing are always there for us when we need them. They always walk us through the entire process and their turnaround time is always quicker than I expect. I would recommend On Hold Marketing to anyone!”

Kelley Parks
Call Federal Credit Union, VA

“You guys are awesome! We are very pleased and happy to do business with your company.”

Leslie Cochran – Marketing Manager
Avizion Glass, KY

Thank you, On Hold Marketing for creating such a comprehensive hold recording for our organization. At SDWR, we have a wide breadth of Service Dogs and programs. Your staff was able to take all of our website and written content and turn it into a wonderful informational guide. It provides our clients with great information while they are on hold and frequently answers questions they didn't even know they had. We loved working with you and will continue to use you for more updates in the future.

Dan Warren - Founder & President
Service Dogs by Warren Retrievers, INC.

"The On Hold Marketing team met our company’s request with great efficiency and enthusiasm. They understood our specific needs and helped generate concise and comprehensive copy to keep our on hold message current and informative. BCN Technical Services, Inc. looks forward to continuing our relationship with On Hold Marketing."
Yahoo! Thanks Allen, it was a pleasure working with you. We will be in touch soon.
Thanks again.

Imelda Garza Lewis - Vice President
Cleanical Solutions, TX

“Our new On Hold program sounds great!”

Brittany White
Dr. Dennis Benton, DDS, OH

“I wanted to express my complete satisfaction with your firm. We asked for on hold music and appropriate messaging in an ASAP fashion…and the turnaround was much faster than we expected. Thank you for your continued expert service and products. We look forward to a long relationship with your firm.”

Kitley Rainwater, Director of Marketing and Business Development
Poplar Springs Hospital

“While preparing our marketing budget for the upcoming year, it became apparent that On Hold Marketing is THE most effective, value added service we’ve added for marketing and patient education”.

Marilyn Kitchens, Practice Administrator
Rappahannock Family Physicians, VA

On Hold Marketing, in particular Brian has been super-helpful. We've been having issues with our equipment and he spent time with me trouble shooting, and we were able to fix the problem without spending any money! He is always accessible, and helpful.

Nancy Lowell – Office Manager

Bella Med Spa, PA

We here at Hearth and Home Shoppe have used On-Hold Marketing for about 10 years. We think that this is an high quality, cost efficient and easy way to advertise. Who better to target than the potential customers who call our store? On-Hold reminds us when new scripts are due, helps us update scripts and they even provide a Holiday version for Christmas. The staff is friendly and knowledgeable. We are very pleased with On-Hold Marketing and recommend them to any business large or small.

Connie Maier - Owner

Hearth and Home Shoppe, VA

“On Hold Marketing provides a valuable service and creates a great product...all with very little work on my part. They make this part of my job easy...outstanding team to work with!”

Kathleen Mojica - Vice President-Correspondent Services Manager
Community Bankers Bank, VA

“I love putting callers on hold so that they can learn more about all we do. And we get great feedback about our On Hold Marketing program from our customers as well. It’s so professional and it really enhances our image.”

Bridget Ungerleider
Encompass Environmental

“On Hold Marketing has been a great asset to our Practice. Their accuracy with medical terms is impeccable. Our patients have stated over and over how much they appreciate the information they receive while on hold. The entire on hold marketing team has been great!”

Janie Jacobs, Administrator
Pediatric Associates, PC

“On Hold Marketing makes my job easier. As marketing director of a very busy 16-physician practice we are constantly adding new physicians and all I have to do is make one call to On Hold and they take care of the rest! The quality is superior and I never have to worry about pronunciation with names or difficult medical terms; they verify all of the information before they voice the message. On Hold Marketing always delivers top quality work, responds rapidly to my requests and keeps me and my physicians happy!”

Pam Overstreet, Marketing Specialist
Advanced Orthopaedic Centers

“I wanted to take a moment and thank you and the staff for service excellence demonstrated in helping us set up Reynolds Service Centers throughout the U.S. and Canada with digital on-hold messaging service. Feedback from the field indicates you have been responsive to compatibility issues between the hardware system vendor, varied phone companies and branch phone systems.—a complex task when engaging more than 60 facilities. Scriptwriting, audio production, and digital download delivery services performed as promised. I look forward to continuing SalesMaker updates.”

Russell L. Coons, Marketing Manager
Reynolds Building Products

The SalesMaker On Hold System has helped Aireco in many ways. It gives us the opportunity to highlight current promotions, new products, our Customer Loyalty Trip Program, upcoming training & events, and more. It’s always great when a caller is taken off hold and immediately inquire about something they just heard on the phone; that’s proof the SalesMaker On Hold System is working!

Shelena Fleming – Senior Marketing Coordinator                          
Aireco Supply, MD

“Great job, easy to work with and fast turnaround. A fantastic way to encourage questions about our products. You guys have been great. I have nothing I would ask for you to do that already has not been done.”

Casey Cagle
Dominion Interior Supply Corporation, VA

“Such a pleasure to work with your group! You guys have been top notch!”

Carrie Wolsfeld - Telecom Engineer
Hub Group, IL

“On Hold Marketing has been providing us with super, hassle free service since 2007. Their in-store service is a solid part of our plan because of the way they mix professional customized Goodwill messaging in between the songs. For about the cost of a cup of coffee a day, we’re delivering an enhanced in-store experience for our customers & employees, providing messaging that shares the good work Goodwill does…all while eliminating all the problems associated with antennas and dish satellites systems.”

Jim Shaver – Vice President of Marketing and Development
Goodwill Industries of the Valleys, VA

"On Hold Marketing provides an extremely cost-effective program. It has been a great tool to keep our members updated on new products and product enhancements. The team at On Hold Marketing is very professional and responsive to my changing needs. I would recommend their services without hesitation. I am very pleased with attention and care given to my account."

Tina Endicott, VP of Marketing & Business Development
Partners Financial Federal Credit Union, VA