ON HOLD MESSAGING
For Hospitals and Hospital Networks

Hospitals have often struggled with the complexities associated with messaging to callers and the public.  The calling public includes patients, employees, doctors, insurance companies, clergy, vendors, and the general public.  A good On Hold Messaging program is important in terms of establishing the brand for all ears.

Call Us (800) 342-0098

CLICK On The Audio Player Below To Hear An Actual Patients On-Hold Program!

Are you generating a message of compassionate and professional care at your facilities?

Increase awareness of the hospital networks’ geographic footprint and Primary care/ Specialty care practice offerings.

Heighten the level of professionalism.

Share community efforts.

Your Patients On-Hold program will support the hospital’s important and caring role in the community.

Family Physicians Office

“While preparing our marketing budget for the upcoming year, it became apparent that On Hold Marketing is THE most effective, value added service we’ve added for marketing and patient education”.

Marilyn Kitchens, Practice Administrator
Rappahannock Family Physicians, VA

Message On Hold
5
2017-03-03T11:40:04-05:00

Marilyn Kitchens, Practice Administrator
Rappahannock Family Physicians, VA

“While preparing our marketing budget for the upcoming year, it became apparent that On Hold Marketing is THE most effective, value added service we’ve added for marketing and patient education”.

CentraState Healthcare System

"On Hold Marketing delivers a quality product for a nominal investment. It’s a great way to reinforce our marketing efforts. This is the second organization for which I’ve used On Hold Marketing to launch such a service. I recommend OHM highly.”

James M. Goss
CentraState Healthcare System, NJ

Message On Hold
5
2017-03-03T11:41:18-05:00

James M. Goss
CentraState Healthcare System, NJ

"On Hold Marketing delivers a quality product for a nominal investment. It’s a great way to reinforce our marketing efforts. This is the second organization for which I’ve used On Hold Marketing to launch such a service. I recommend OHM highly.”

Virginia Physicians, Inc.

“On Hold Marketing was just what we needed, when we needed it. As part of a large multi-specialty medical group, it was the perfect way to increase awareness to our patient base as to the services we offer; our specialists, and our ancillary capability. I particularly like that it is managed locally by folks that I have known for some time. The experience was seamless and all my needs were met at a very low cost as compared to other marketing opportunities. The level of professionalism in my offices is heightened by this service. I can’t say enough good things about OHM.”

Cathy Brown, Administrator
Midlothian Family Practice Division, Virginia Physicians, Inc., VA

Message On Hold
5
2017-05-05T16:38:48-04:00

Cathy Brown, Administrator
Midlothian Family Practice Division, Virginia Physicians, Inc., VA

“On Hold Marketing was just what we needed, when we needed it. As part of a large multi-specialty medical group, it was the perfect way to increase awareness to our patient base as to the services we offer; our specialists, and our ancillary capability. I particularly like that it is managed locally by folks that I have known for some time. The experience was seamless and all my needs were met at a very low cost as compared to other marketing opportunities. The level of professionalism in my offices is heightened by this service. I can’t say enough good things about OHM.”

Bon Secours Richmond Health System

“On Hold Marketing has helped our Customer Service division promote a professional image to the community that Bon Secours serves and supports.”

Kathy White
Bon Secours Richmond Health System

Message On Hold
5
2017-05-10T15:49:40-04:00

Kathy White
Bon Secours Richmond Health System

“On Hold Marketing has helped our Customer Service division promote a professional image to the community that Bon Secours serves and supports.”

Pediatric Associates

“On Hold Marketing has been a great asset to our Practice. Their accuracy with medical terms is impeccable. Our patients have stated over and over how much they appreciate the information they receive while on hold. The entire on hold marketing team has been great!”

Janie Jacobs, Administrator
Pediatric Associates, PC

Message On Hold
5
2017-05-10T15:50:22-04:00

Janie Jacobs, Administrator
Pediatric Associates, PC

“On Hold Marketing has been a great asset to our Practice. Their accuracy with medical terms is impeccable. Our patients have stated over and over how much they appreciate the information they receive while on hold. The entire on hold marketing team has been great!”

Advanced Orthopaedic Centers

“On Hold Marketing makes my job easier. As marketing director of a very busy 16-physician practice we are constantly adding new physicians and all I have to do is make one call to On Hold and they take care of the rest! The quality is superior and I never have to worry about pronunciation with names or difficult medical terms; they verify all of the information before they voice the message. On Hold Marketing always delivers top quality work, responds rapidly to my requests and keeps me and my physicians happy!”

Pam Overstreet, Marketing Specialist
Advanced Orthopaedic Centers

Message On Hold
5
2017-05-10T15:51:03-04:00

Pam Overstreet, Marketing Specialist
Advanced Orthopaedic Centers

“On Hold Marketing makes my job easier. As marketing director of a very busy 16-physician practice we are constantly adding new physicians and all I have to do is make one call to On Hold and they take care of the rest! The quality is superior and I never have to worry about pronunciation with names or difficult medical terms; they verify all of the information before they voice the message. On Hold Marketing always delivers top quality work, responds rapidly to my requests and keeps me and my physicians happy!”

Poplar Springs Hospital

“I wanted to express my complete satisfaction with your firm. We asked for on hold music and appropriate messaging in an ASAP fashion…and the turnaround was much faster than we expected. Thank you for your continued expert service and products. We look forward to a long relationship with your firm.”

Kitley Rainwater, Director of Marketing and Business Development
Poplar Springs Hospital

Message On Hold
5
2017-05-10T15:51:37-04:00

Kitley Rainwater, Director of Marketing and Business Development
Poplar Springs Hospital

“I wanted to express my complete satisfaction with your firm. We asked for on hold music and appropriate messaging in an ASAP fashion…and the turnaround was much faster than we expected. Thank you for your continued expert service and products. We look forward to a long relationship with your firm.”

Associates in Pediatrics

This is a great method to advertise. Very professional messaging. Wonderful staff!

Rachel Gill – Office Manager

Associates in Pediatrics, VA

Message On Hold
5
2017-08-04T16:37:32-04:00

Rachel Gill – Office Manager

Associates in Pediatrics, VA

This is a great method to advertise. Very professional messaging. Wonderful staff!

Pediatric Associates

On Hold Marketing has been a great asset to our Practice.  Their accuracy with medical terms is impeccable.  Our patients have stated over and over how much they appreciate the information they receive while on hold.  The entire on hold marketing team has been great!

Janie Jacobs, Administrator
Pediatric Associates, PC

Message On Hold
5
2017-08-10T16:24:16-04:00

Janie Jacobs, Administrator
Pediatric Associates, PC

On Hold Marketing has been a great asset to our Practice.  Their accuracy with medical terms is impeccable.  Our patients have stated over and over how much they appreciate the information they receive while on hold.  The entire on hold marketing team has been great!

Advanced Orthopaedic

“On Hold Marketing makes my job easier. As marketing director of a very busy 16-physician practice we are constantly adding new physicians and all I have to do is make one call to Oh Hold and they take care of the rest! I don’t have to worry about pronunciation or accuracy with any of the scripts because they verify all the information before they voice the dialogue. Oh-Hold always delivers top quality work and keeps me and my physicians happy!”

Pam Overstreet – Marketing Director Advanced Orthopaedic Centers
Advanced Orthopaedic, VA

Message On Hold
5
2017-08-10T16:25:09-04:00

Pam Overstreet – Marketing Director Advanced Orthopaedic Centers
Advanced Orthopaedic, VA

“On Hold Marketing makes my job easier. As marketing director of a very busy 16-physician practice we are constantly adding new physicians and all I have to do is make one call to Oh Hold and they take care of the rest! I don’t have to worry about pronunciation or accuracy with any of the scripts because they verify all the information before they voice the dialogue. Oh-Hold always delivers top quality work and keeps me and my physicians happy!”

Midlothian Family Practice Division, Virginia Physicians, Inc.

“On Hold Marketing was just what we needed, when we needed it. As part of a large multi-specialty medical group, it was the perfect way to increase awareness to our patient base as to the services we offer; our specialists, and our ancillary capability. I particularly like that it is managed locally by folks that I have known for some time. The experience was seamless and all my needs were met at a very low cost as compared to other marketing opportunities. The level of professionalism in my offices is heightened by this service. I can’t say enough good things about OHM.”

Cathy Brown, Administrator
Midlothian Family Practice Division, Virginia Physicians, Inc., VA 

Message On Hold
5
2017-08-10T16:27:26-04:00

Cathy Brown, Administrator
Midlothian Family Practice Division, Virginia Physicians, Inc., VA 

“On Hold Marketing was just what we needed, when we needed it. As part of a large multi-specialty medical group, it was the perfect way to increase awareness to our patient base as to the services we offer; our specialists, and our ancillary capability. I particularly like that it is managed locally by folks that I have known for some time. The experience was seamless and all my needs were met at a very low cost as compared to other marketing opportunities. The level of professionalism in my offices is heightened by this service. I can’t say enough good things about OHM.”

Rappahannock Family Physicians

“While preparing our marketing budget for the upcoming year, it became apparent that On Hold Marketing is THE most effective, value added service we’ve added for marketing and patient education”.

Marilyn Kitchens, Practice Administrator
Rappahannock Family Physicians, VA 

Message On Hold
5
2017-08-10T16:28:15-04:00

Marilyn Kitchens, Practice Administrator
Rappahannock Family Physicians, VA 

“While preparing our marketing budget for the upcoming year, it became apparent that On Hold Marketing is THE most effective, value added service we’ve added for marketing and patient education”.

Virginia Women’s Center

“We have used On-Hold marketing for several years and have found that it is a great way to keep our patients informed and educated about different services available at Virginia Women’s Center. The On-Hold Marketing team is very efficient and responsive.”

Kate Mendez
Marketing Director  Virginia Women's Center - Richmond, VA

Message On Hold
5
2017-08-10T16:29:25-04:00

Kate Mendez
Marketing Director  Virginia Women's Center - Richmond, VA

“We have used On-Hold marketing for several years and have found that it is a great way to keep our patients informed and educated about different services available at Virginia Women’s Center. The On-Hold Marketing team is very efficient and responsive.”
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Message On Hold
Get Started On Your Healthcare Messaging Today

    Name

    Company

    Email

    Phone

    Your Message

    A caller to a hospital may very well be experiencing stress and distress.  Just as a hospital would furnish a waiting area or lobby with comfortable chairs, TV’s and reading materials, the phone system ‘waiting area’ should offer a similar experience.   Helpful messaging that educates callers, with appropriate music to help present the messaging is akin to the efforts taken to provide a positive experience in the waiting area.

    Find Out How On Hold Can Help

    Customer Messaging

    Messaging should include recent awards and recognition, community efforts and medical tips. Offering flu shots? Testing? Vaccines? These reminders can be very important to callers that are captured to the messaging, if only for a minute or two.

    Professional On Hold Marketing

    On Hold Marketing’s experienced professionals help healthcare offices keep callers on hold engaged long enough to speak with a professional. Our combined years of experience creating on hold messaging for healthcare providers mean that we know what to say and how to say it, helping clients establish their credibility.

    Education

    Hospitals seem to be in a constant state of construction flux, whether it be a new wing, new parking area, or new facility. The On Hold Messaging program is a prime channel to share this information.

    Contact Us

    2727 Enterprise Parkway

    Suite 108

    Richmond, VA 23294

    (800) 342-0098