customer service Tag

Oh,….it may seem like a little thing to mention this, but are you aware of how you ‘sound’ to your callers?  As we get busy in life, we sometimes neglect to remember a few very simple ‘rules’ in terms of telephone etiquette.  Here are several quick tips and thoughts for consideration. How do team members answer the phone when a customer calls? Do they sound rushed or harried sounding? Do they sound like the young lady that answers the phone at doctor’s office that says….”thank you for calling *&^14%@fb and...