on hold Tag

We're often asked "Why do I need a on hold messaging program for my business?" We're glad to have the question asked because the phrase "on hold messaging" is not self explanatory. The phrase "on hold messaging" refers to an audio program that features pleasant music and custom designed scripts or "messages" that are professionally voiced. The music and voiced messages are strategically mixed to create an engaging listening experience for the purpose of focusing the callers attention away from the wait time. The answer, and the solution, to the question of...

It’s Monday morning and by 8:30 a.m., the phone lines are lit up at most medical offices.  The weekend’s ailments, sniffles, and injuries require an appointment to see the doctor. Maybe 100 patients will call before noon.  The problem is, the medical offices are staffed with one or two people to manage the call volume.  Hopefully, the practice manager has installed basic call center software on the phone system.  The call center software should be designed to queue up callers in the order they were received, instruct them to be...