Best Practices for Telephone Etiquette Best Practices for Telephone Etiquette can be part of any customer service or patient engagement initiative. Have you ever noticed how much attention (and money) a business or practice spends on its lobby or greeting area? There may be a nice warm reception area complete with artwork, a candy dish and perhaps even a TV screen. It’s usually well furnished and very clean. Typically there will be somebody there to welcome you. The lobby and entrance area is truly very important in that it is an...