Posted on: June 12, 2018, under Customer Service, On Hold Messaging

How To Get Positive Reviews In Two Steps.

…or “Do the Two-Step and See Your Reviews and Sales Funnel Grow!” We’re seeing great results from positive reviews from our customers. We’ve always known that positive testimonials and reviews were an important slice in our overall marketing pie. They appear in every brochure, our FaceBook page, “Google My Business” page…and they’ve been on our Read the full article…

Read More
Posted on: March 26, 2018, under On Hold Messaging

Business Owner’s Blunder and Humility!

Business owners are blessed with having an unwritten code of camaraderie with other business owners.  Many of us can relate and feel the pain(s) that other business owners are experiencing.  And we’re not afraid to share our observations, solicited or not solicited, when we see other business owners losing touch with their own businesses.   That’s Read the full article…

Read More
Posted on: March 14, 2018, under On Hold Messaging, Script Writing

The REAL Art of Crafting your On Hold Script

At On Hold Marketing we have over 30 years of combined script writing experience, so don’t ever feel like the weight doing the actual writing is on your shoulders. We’ll take care of it for you. We do need your input on what to write about, and your input on changes. And when you give Read the full article…

Read More
On Hold Messages
Posted on: February 9, 2018, under On Hold Messaging

Why On Hold Messages Require Updating.

Perhaps in 2017 your business added a new service, or won a community award.  Maybe a new certification was earned.  You know it.  Your company employees know it.  But, do your clients know it?  Do your business partners know it?  If not, that’s a shame, because while you took the steps to earn it, you Read the full article…

Read More
on hold messaging
Posted on: September 29, 2017, under On Hold Messaging

Why a phone call to your business is more important than ever.

What once was THE MOST highly traveled portal into a business has become a mere shadow of itself.  The PBX / key system / Centrex, which processed all phone calls to the business, was THE lifeline for nearly all businesses.  And if the phone system was down, business screeched to a halt, executives stormed the Read the full article…

Read More
Posted on: May 31, 2017, under On Hold Messaging

You Don’t Want “Something On Hold”

  This is for all the businesses and practice managers that feel like they need “something on hold”…that is, they’re not sure what to do about callers who are On Hold.  They realize that leaving callers on hold to silence or beeps is probably not the best, but which of all the options is the Read the full article…

Read More
Posted on: March 28, 2017, under Senior Care

On Hold Messages For Assisted Living / Nursing Homes

In the United States, over 12 million Americans are making senior living decisions for their loved ones. That number increases every year. The needs of every senior citizen vary from independent living to fully managed care. A family member calling on behalf of a parent or grandparent can feel overwhelmed during the decision-making process. How Read the full article…

Read More
Posted on: March 10, 2017, under Hosted VoIP, On Hold Messaging

What is MFSP and why is it good for On Hold Messaging on Hosted VoIP systems?

As business phone systems continue to move to the cloud and away from hardware based solutions, the capabilities of providing On Hold Messaging are impacted.  The traditional practice of connecting a 3rd party ‘player’ to a physical port on a wall mounted phone system is waning, though not completely.  So what happens when there is Read the full article…

Read More
Messages On Hold
Posted on: March 1, 2017, under On Hold Messaging, Senior Care

How Do Care and Comfort On Hold Messages Work For My Retirement Community?

Americans are living longer than ever, and there’s more of us making it later into life. Not everyone wants to spend their golden years concerning themselves with housework, yard work, home maintenance or in many cases, even grocery shopping. Many Americans are considering retirement communities offering varying levels of independent and assisted living arrangements. And Read the full article…

Read More
Posted on: February 24, 2017, under Medical, On Hold Messaging

How Do Patients On Hold Messages Work For My Orthopaedic / Spinal Practice?

By the time a phone call is placed to an Orthopaedic practice, or other practice that deals with spinal injuries, it’s pretty likely a serious injury has occurred…or at least…the caller or someone close to the caller is experiencing some amount of pain due to an injury or accident. Chances are they’ve already dealt with Read the full article…

Read More